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Naksh Cleaning Services
Your Privacy Matters

Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Naksh Cleaning Services collects, uses and protects your information across our website (www.nakshcleaning.in) and our mobile app.

1. Who We Are

Naksh Cleaning Services ("we", "us", "our") provides professional home and office cleaning services in Mumbai and surrounding areas, accessible via our website and mobile application (together, the "Services"). This policy applies to anyone who visits our website, uses our app, or books a service with us.

2. Information We Collect

a) Information You Provide

  • Name, phone number, email address and service address when you book a cleaning, sign up, or contact us
  • Booking details — city, service type, plan (one-time/weekly/monthly), preferred date and time
  • Messages you send us via WhatsApp, contact forms, or in-app chat
  • Payment details when you make a payment (processed securely by our payment partners — we do not store full card details)
  • Reviews, ratings and feedback you submit

b) Information Collected Automatically (Website)

  • Device and browser type, IP address, pages visited and time spent, via standard analytics
  • Cookies and similar technologies to remember your preferences and improve site performance

c) Information Collected Automatically (Mobile App)

  • Device information (device model, OS version, unique device identifiers) for app performance and support
  • Location data (with your permission) to show nearby service availability, assign cleaners, and enable live tracking of an assigned professional
  • Push notification tokens, to send you booking updates, cleaner arrival alerts and offers
  • App usage and crash/diagnostic data to improve app stability
  • Camera/photo access (only if you choose to upload a profile photo or share images related to a service request)

3. How We Use Your Information

  • To create and manage your bookings and connect you with a verified cleaning professional
  • To send booking confirmations, reminders, live status updates and support messages (including via WhatsApp and push notifications)
  • To process payments and maintain records for accounting and legal compliance
  • To improve our Services, website and app based on usage patterns and feedback
  • To respond to your queries, complaints or feedback
  • To send offers and promotional updates, which you can opt out of at any time
  • To detect, prevent and address fraud, misuse or security issues

4. How We Store & Share Your Information

Your data is stored securely using Google Firebase (Firestore and related infrastructure). We do not sell your personal information. We may share limited information with:

  • The cleaning professional assigned to your booking (name, address, contact number, service details) so they can complete the job
  • Payment gateway providers, strictly for processing transactions
  • Service providers who help us operate our Services (hosting, analytics, notifications), under confidentiality obligations
  • Law enforcement or regulators, only where required by applicable law

5. WhatsApp Communication

When you contact us or book via WhatsApp, your phone number and the content of your messages are used solely to process your request and provide support. Standard WhatsApp data-handling terms also apply to messages sent through that platform.

6. Location Data (App)

Our app may request access to your device location to help match you with nearby cleaners, improve service accuracy, and enable live tracking during an active booking. You can disable location permissions anytime from your device settings, though some features (like live tracking) may not work without it.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 10).

8. Data Security

We use industry-standard measures, including encrypted storage and secure authentication, to protect your data. However, no method of transmission or storage is 100% secure, and we encourage you to keep your account credentials confidential.

9. Children's Privacy

Our Services are not directed at children under 18. We do not knowingly collect personal information from children.

10. Your Rights & Choices

  • You can request access to, correction of, or deletion of your personal data
  • You can opt out of promotional messages while still receiving essential booking-related communication
  • You can disable location, notification or camera permissions from your device settings at any time
  • To exercise any of these rights, contact us using the details in Section 12

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, or app. The "Last updated" date at the top will always show the most recent revision. Continued use of our Services after changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, reach out to us:

  • Phone / WhatsApp: +91 86551 48133
  • Address: 336, Kuber Complex, Laxmi Industrial Estate, Andheri West, Mumbai – 400053